Klantenservice medewerker

FUNCTIEOMSCHRIJVING:

Biedt klantenservice en technische ondersteuning aan klanten bij het tijdig en accuraat oplossen van vragen over productprijzen, leveringen, toepassingen, enz. Communiceert met succes intern met productie, techniek, inkoop en verkoop om zaken aan te pakken die buiten de verantwoordelijkheid van de CSR vallen.

Houdt toezicht op e-commerce websites en rapporteert eventuele problemen met betrekking tot functionaliteit, prijzen, beschrijving van onderdelen, enz. ter correctie.

WEZENLIJKE FUNCTIES:

1. Communicate with customers by telephone, email or fax to provide information about products, services, order/delivery, credits, pricing and details of complaints.
2. Processing orders and returns
3. General Parts quotes
4. General inquires for orders
5. Order entry
6. Parts and Freight quotes
7. Inform customers of, and enforce, all Sales/Marketing policies and procedures.
8. Work closely with manufacturing and shipping to facilitate serving customers.
9. Work closely with sales administration to ensure proper pricing is applied to customer orders.
10. Provide necessary administrative support to effectively process orders through shipments to customer.
11. Monitor Loos & Co. sheave ecommerce website and report necessary updates.
12. Participate in departmental Kaizen activities
13. Deliver basic customer reports run through ERP system
14. Perform other duties as assigned

KENNIS, VAARDIGHEDEN EN CAPACITEITEN:

1. Basic math, comfortable with units of measure (inches, milimeters, etc.).
2. Proficient in Word, Excel, Outlook.
3. Excellent communication, telephone etiquette, and organizational skills
4. Background in manufacturing a plus

OPLEIDING EN ERVARING:

1. High School Diploma or equivalent
2. 2+ years of Customer Service experience

Type baan: Fulltime

Werklocatie: Napels, FL